Craig W., Jan 09, 2026

We’ve stayed in other Swissôtel’s overseas and so our expectations were somewhat influenced by these experiences. As a platinum Accor member, we had anticipated that we might perhaps get early check-in and even a room upgrade. However, neither of these eventuated. Whilst disappointing, it was understandable if there had not been rooms available and so forth. We had emailed ahead and advised that this stay was related to an anniversary celebration. The reply from the hotel was that they would arrange a complimentary “gesture” on our arrival, but this didn’t materialise either. We did receive a card and small token acknowledging our platinum status. Whilst it was a welcome acknowledgement, this was not what we expected. On there own, none of these incidents would have been an issue however, it was the cumulative effect of all of these during our stay that gave us pause. It made us notice other things that we might not have thought too much about otherwise. These included some maintenance issues at the hotel (lift buttons not working, some illuminated lift indicators absent from our floor, bathroom door and some other minor damage, etc. My partner commented, and I noticed myself (as well as witnessed at least one other customer express his frustration) that there was very limited soap available in the public rest rooms on the reception floor, ie. only one of the dispensers had soap during our entire 3 night stay. Again, small things that on their own meant very little, but taken together with other disappointments only added to the feeling of a substandard experience. I enquired before our last night if it was possible for a late check-out the next day and was informed that this was not available. Although again disappointing, especially being a platinum Accor member, it was understandable if rooms were in high demand. We were offered a card to allow us continued access to the executive lounge but alas, when we later tried to use this, it didn’t work. I think for us, that was the last straw, and we were somewhat pleased to leave by that stage. Compared to our experiences overseas at Swissôtel, this was the polar opposite. It was frustrating and disappointing, and although we tried to be understanding and accommodating, the cumulative effect of everything going against us led to a feeling that we had been somewhat let down a bit. On a positive note, outside of this staff were pleasant enough. The hotel itself is quite impressive, although our room was very basic compared to similar rooms of this level overseas. The executive lounge was welcoming and well-appointed. We did notice though that there was room for some improvement here as well in terms of increased variety of food options, especially for breakfast. Despite this, one would hardly starve dining here. The location of the Swissôtel Sydney is the real selling point of this establishment. It’s very central and provides easy access to Darling Harbour, Hyde Park, Circular Quay, the Opera House, etc. Public transport options are literally outside the door or across the street. It’s brilliant! Would we return? Probably not as there are other hotels in the Accor range in and around the central Sydney location. This stands in stark contrast to how we patronise other establishments overseas where we tend to stick with what we know and are guided by the level of service we’ve received before.

Jason C., Jan 09, 2026

No discounts and no restaurant opened and not available. Disappointing.

Christine M., Jan 09, 2026

Received a free upgrade to an amazing corner balcony room. Super quiet hotel. Comfy bed. Responsive staff. Always feel so at home here.

Geoffrey W., Jan 09, 2026

Stay before a cruise. easy to get to from train station. Easy walk to boat

Mark C., Jan 08, 2026

One of the lifts to the rooms was out of action, which at times led to delays in getting up to our room or coming down.