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Welcome to Swissotel Al Ghurair
Live some of your best moments at Swissotel Al Ghurair, a landmark five star hotel in the centre of Dubai.Be curious. Explore. Try new things.Embrace an alternative way of travelling where wellbeing of the mind, body and soul are your top priority. As our guest we offer you a uniquely nurturing environment.Find our bedrooms a haven of light, space and comfort. Discover new dishes in one of our restaurants and embrace a new level of tranquillity in our spa.Linked to the iconic Al Ghurair shopping centre, we are close to the major tourist attractions and cultural icons, including Dubai Creek and Downtown Dubai and just a few minutes’ drive from the beach.At Swissotel Al Ghurair feel rejuvenated and rested, ready to enjoy every moment of the day ahead.
Explore our hotel by taking a virtual tour here.
4.3
reviews
Hans, Apr 22, 2024
I stayed at the Swissôtel Al Ghurair as a backup after my flight was cancelled due to the floodings in Dubai. After a full night at the airport, I checked Booking.com for the best options for available hotel rooms, and decided on the Swissôtel. I arrived at the hotel around 10:00 and was told my room was not available yet, which I also didn't expect, with thousands of stranded passengers, all wanting a hotel room, and a city in disarray. I was told the standard check-in time was 15:00, but they would try their best to prepare a room sooner. Before 10:45, I received a text message, telling me to report to the desk, because my room was ready. Before I could even make it to the desk, the friendly check-in lady had already found me, to hand me my room key. Really excellent service! I had booked 4 nights, because at the time, that was the waiting time for the first flight back home. In the afternoon, I accepted an other offered flight on the next day to an other airport. I immediately cancelled the last 3 booked nights through Booking. Within half an hour, I received confirmation from Swissôtel about the cancellation and refund of 3 night. Once again, excellent service! The room itself was great, with a comfortable king sized bed, decent closets for clothing, a comfortable couch and a nice little desk with multiple power sockets. My only criticism could be the limited lighting of the room, with controls that could have been placed in more logical positions. I have not eaten in the restaurant, so I cannot offer any serious opinion on that. The price for breakfast that was mentioned, did seem fairly high, and made me decide to try my luck in one of the many reastaurants in the vicinity. Since I stayed only 1 night, I have only limited experience with the hotel's surroundings. It does seem like a nice and lively area, with lots to do outside the hotel, including many shops, restaurants and a market. One of the best features of the hotel's location that I did use, is the vicinity of Union Metro Station. It is only a short walk of around 500 meters to Union, where you can access both the red and green metro lines, meaning you can reach virutally all of Dubai without the use of taxis. My biggest criticism is the slow processes for check-in and check-out. In most hotels, this is done much quicker and in my opinion there is a lot of room for process improvement without additional cost. My overall conclusion is that it is a great hotel at a very nice location, with great service and very decent value for money!
Mohammed, Apr 22, 2024
Staff are good but location is very busy and breakfast is not good at all. Hot items are luke warm at best. It isnt high quality and the options are limiting.
Unknown, Apr 22, 2024
Good but not excellent
Unknown, Apr 21, 2024
Because we stayed in 4 days and when we wanted to extend the room they made the price triple
Jamal, Apr 21, 2024
Great service. Amazing stay.
The Best of Swissotel Al Ghurair
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