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As health and wellbeing go hand in hand, we invite you to discover something truly Swiss: Vitality.
As we uphold sustainability standards wherever we go, it’s included free of charge with every stay.
Let’s share a warm smile and a genuine welcome. The best of Swiss values are in each of us.
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RIGHT AT THE HEART OF EVERYTHING YOU NEEDYou wouldn't expect to find a slice of Switzerland in the prime district of Jing'an, however this dynamic area is home to Swissotel Grand Shanghai. While there is a lot to do and see in the vibrant city, we offer you a place to work, relax and experience our fine Swiss hospitality, design and innovation. You are just a short walk away from West Nanjing Road, the city’s high-end shopping street lined with City Plaza, Réel, Jing'an Kerry Center and Plaza 66. Popular attractions such as Jing'an Temple and Jing'an Park, Shanghai Grand Theatre and Shanghai Museum are also close by. After a long day take time to unwind in our Spa Fitness centre, Get a good night's sleep in one of our 467 elegantly modern guest rooms and sample our fine international cuisine. Whether for business or pleasure, Swissotel Grand Shanghai anticipates your every need in one of Asia's most vital cities.
To enhance the experience for our guests, please be kindly informed that the hotel’s swimming pool will be under maintenance from Thursday, 21 December to Wednesday, 27 December, 2023.
4.4
6,729 reviews
C. K. K., Jul 18, 2024
Colour C., Jul 16, 2024
I hope you will take this rating session seriously. My experience with your hotel is really terrible. Unfortunately, I will rate it as 3 for my overall experience. I visited Shanghai in early June and at the end of June, my stay was 2 weeks for both trips. The booking was done by my HR which station in Shanghai, she told me that the hotel charges will be paid by the company. However, your staff was insist that the charges has to be paid by the guest. So, for the first trip, I have made the payment by myself. After I came back to Singapore, my HR from Shanghai contacted me and informed me that someone in your hotel has agreed that the payment I have done will be refunded. It was mid of June, but I did not receive the refund yet even until now. The above is not the only disappointment I have experienced. When I visit for the second time, the concierge told me again the company does not bear the cost, I would need to pay the stay by myself. I tried to explain again but they still insist. But I was not comfortable to make a payment again and wait for the second refund. Hence, I insisted not to pay. In the end, the staff agreed that I can proceed to my room and he will contact me the next day after being clarified with the booking team. On the evening of the second day, I was back from the office but my room card was not working. Therefore, I went to the concierge to check, they helped me to reactivate my room card and told me that my room charge will be paid by the company. I thought it was the end. But it was not, during my second stay, your staff reached me to explain that the bank was holding the fund because I have 2 items which are not covered in the room charge, it must be bore by the guest. Hence, the staff requested me to make a new payment for the 2 items so that I can get my full refund immediately. So, I agreed and done the payment again to your hotel. The staff told me that after I have done the payment, the refund will be done immediately on the following Monday. However, I was busy and forgot about that, until the Thursday of the week I recalled that the staff did not contact me, and I went to the concierge. But the concierge told me that I have to pay for the room charge, the ridiculous thing is, there is no record at all for my case in the system. After a long story of explanation, the concierge told me that he will clarify the next morning and get back to me via email. Not surprised, nobody contacted me until the next day 1600hrs. I tried to call the hotel mainline and talked to the concierge, but the girl again said I must pay for the room charge. I was really pissed off because I need to explain the story again. At the same time I have a meeting soon. The concierge read my feelings and said she will call the finance department immediately and get back to me as soon as possible. Someone called me and emailed me, informed me that they have misunderstood the process, the payment will not expedite the process of refund. Therefore, they have done the refund of the payment I have done additionally. However, I have not received the refund as well. Can you please tell me what will you do to satisfy me for my experience?
Nalini S., Jul 08, 2024
Comfortable stay, travelling with family. Connecting rooms were available so made stay very stress free.
Eli S., Jul 03, 2024
Enjoying my time at the hotel service was excellent
Benjo, Jul 03, 2024
Clean and quiet Hotel, friendly staff. Very goid breakfast
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