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4.4
49,306 reviews
Tamer, Dec 22, 2024
The room booked and paid for was Haram view. During check-in I got room # 327 which had NO haram view at all. It's quite disappointing, especially when this is my 2nd time booking with the same hotel.
Riaz A., Dec 22, 2024
We had a great stay at Al Maqam it’s perfectly located to get to the Haram quickly, with friendly staff always willing to go an extra mile to make our stay a comfortable and rewarding experience. Highly recommend this hotel for any pilgrims.
Asia S., Dec 22, 2024
Pathetic bathroom space, with leaking faucets and clogging basins. doors were opening right on commode, shower tiles had mould and soap scum , very unhygienic and below standards. No side corner tables provided for 3rd bed No pens and papers ( just not at any basic level) Breakfast very repetitive Refrigerator cooling issue, was not even able to cool water. Reception check out experience was so insulting. I was been given different information by each receptionist and then after hassle of 35 min i was told to pay due which i was not even informed. I was highly disappointed
Asif, Dec 22, 2024
Cleaning services just not good enough for a five star property. Room not being vacuumed. Bedsheets not being changed despite several requests.
Anonymous, Dec 21, 2024
We booked our stay for Dec 2024 more than 6 months in advance at Swissotel Makkah via AllAccor app. Confirmation email stated and app stated pay when we check in. They sent an email just 2 nights before we checked in to pay an invoice of a partial sum. We thought it’s a scam since the website had no warning or note to pay or they would cancel. Without any warning just a night before we are to check in they sent an email stating our booking is cancelled. They then gave us Swissotel Al Maqam at current rates so we had to pay abt a $1,000 more. Extremely unprofessional and we naturally felt cheated because they gave no explanation apart from saying we were supposed to pay a day before while in Madinah. Who checks emails on holidays and while at holy mosques? Also no notice of this when we initially booked. Just a sudden email. Definitely didn’t expect this from a supposedly reputed hotel.
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