Sherzodbek M., Jun 11, 2026

We stayed at the hotel from the 3rd to the 11th and overall we had a pleasant experience. We liked the cleanliness of the rooms, the regular replenishment of the minibar, and the room itself. However, there were some disadvantages that we would like to mention. The food in the restaurant was quite repetitive and lacked variety. In addition, when certain dishes ran out, they were often not refilled promptly. For example, at the pancake and toast station, there was only one piece of equipment working (only one toaster and one machine for preparing pancakes), which meant guests had to wait around 10 minutes. The sushi station also had long waiting times of about 5–10 minutes. We were also disappointed that smoked salmon (red fish) was not displayed with the other food and seemed to be kept hidden in the kitchen instead of being readily available to guests. In addition, there were no shrimp available at all during our stay. Another issue was that some of the glasses had an unpleasant smell, which affected the dining experience. Despite these issues, we enjoyed our stay and appreciated the efforts of the hotel staff. We hope these comments will help improve the experience for future guests.

Shushan A., Jun 09, 2026

I would like to thank your team for the great service you provide to your guests. Indoor or outdoor service, food, kids club service, -- all is outstanding. The whole staff goes above and beyond to make our stay in Swissotel unique and memorable.

Elena A., Jun 03, 2026

I would like to mention one aspect that bothered us during our stay at the hotel. The music from the evening parties was too loud. Even with the windows closed, we couldn't sleep until the party ended around 1:00 AM. Other than that, we enjoyed our stay.

Chelsey W., May 16, 2026

We stayed for a week with the whole family 15 of us. The staff were so attentive, great with the kids, we were so comfortable. Entertainment every night, close to the town. Beautiful rooms and so many activities. We couldnt ask for more thank you

Tammi W., May 11, 2026

We went as a large family of 14.My mother and father have been to sham el sheikh 14 times and this has been their most favourite place by far.the care and detail they put in every day it was so humbling. To the waiter who would get us snack/drinks/ice-cream for us and the kids.by the pool. To the towel guy who gave the children life jackets to swim.Beeno at the shops such a lovely soul and kind . To the cleaners who sung happy birthday to me and the rooms they clean anytime of day with the biggest smiles. Ahmed the restaurant boss who was super!!! who would take the time to sit us down and made the children smile and would joke with them you made this special time so precious and genuinely a memory to remember big boss misses you too :) . We as a family have never loved and felt so accepted the people work so so hard!! to make your stay count with the most kindest smiles thank you for your hard work and great sense of humour we miss you already and hope to come back soon. 🧡💛🧡