Patricia M., Dec 02, 2025

We LOVED our stay at this hotel. Gorgeous views of Navy Pier, the Chicago River, and Lake Michigan right from our room. Every staff member was very friendly and helpful, from the valets to the housekeeping staff, and especially EMIINA at the front desk, who helped us with our room and gave us advice on where to eat. Fantastic room -- huge bathroom, super comfortable beds, very quiet sleeping. Great location for walking to all the highlights – River Walk, the Bean, Navy Pier, Mag Mile, the Loop, and so on. Also easy walking for quick food: Subway sandwich shop, Dunkin Donuts in next building (you can get to it from hotel lower level, don’t even have to go outside), and Whole Foods market, for example. If I recall correctly, some older reviews complained about the elevators, the refrigerators, and the “upselling.” None of that was an issue whatsoever. Elevators were super-fast and dedicated to certain floors. The refrigerator was a normal mini-fridge that we could put your stuff in, not stocked with costly items. And there was no pushy upselling of this or that. There’s a $25 charge per day for the "amentities" (or maybe it's called the “urban experience”) that you can’t avoid. But $15 of it can be used each day to buy your grab & go breakfast at the lobby lounge/bar, which was yummy – we got hot breakfast sandwiches and cold yogurt parfaits. Or if we went out for breakfast, then we used our $15 at night for scrumptious dessert (cheesecake!). And it was all VERY easy to do – Grab & Go took only 5 minutes, and for our dessert we ordered from the very helpful staff, sat in the lovely, comfortable lobby lounge waiting while they got it from the restaurant, and then took it up to our room. Also, for each day you skip housekeeping you get a $10 credit on your bill.

Robert J., Dec 02, 2025

Our stay at Chicago’s Swissôtel was fantastic! Each and every staff member was professional, knowledgeable and a joy to work with! All of the little details truly made a difference and we will definitely stay again!

Meghan M., Dec 01, 2025

Everything was efficent and clean.

Tyrone P., Nov 28, 2025

Your staff falsely accused me of making too much noise and threatened to remove on baseless claims.

Pascale B., Nov 28, 2025

Dated hotel in centre of Chicago. Good views, but very dated. Also quite shocking : no complimentary water; there 2 small and 2 large bottles of water in the room that were priced at …6 USD each for the small bottle ! I have and will not recommend this hotel.