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4.4
49,947 reviews
Unknown, Apr 24, 2024
Room cleaning service can improved, rooms are not cleaned promptly
Faz, Apr 23, 2024
Very rude staff, upon arrival they didn’t even accommodate the needs of someone who required a room with early check-in.
Hamnah, Apr 23, 2024
The location was great, especially with the dedicated side exit and the short distance to the haram. The rooms were clean and a good size, with amazing views. There were plenty cuisine choices for suhur/breakfast. The duty managers were very quick and happy to provide us with the best service (requesting an additional bed and a later check-out time). A very good price in comparison to other similar hotels. If I had to make any recommendations for the hotel to reach 10/10, there are two issues I would mention, though not major: 1. Check-in took an extremely long time and it was not pleasant being extremely tired and waiting in an overcrowded reception area for a couple of hours. Maybe the hotel can consider having separate queues for online reservations, new bookings etc? 2. Restaurant system wasn't the most effective. It became very crammed with lots of guests and the hotel not opening the other sections of the restaurant to ease the crowding and queues. As I say, these are minor issues, and I would definitely stay at Swissotel Al Maqam again if it is available at a good price and still offering good service. Thank you for providing me and my family with a great service and excellent rooms.
Ayman H., Apr 23, 2024
The hotel cleanness, hospitality and location (few steps away from Alharam) were very great. I recommend this hotel everyone wants to enjoy visiting Makkah.
Saqib C., Apr 23, 2024
Really appreciated being taken to the customer service desk to check in as I am member and not waiting in the long queues. Also got upgrade on room which was nice. Thanks again will definetly consider this hotel when I come again.
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