Hemen N., Oct 01, 2025

The hotel itself is good — clean, comfortable, and well-maintained — but the customer service was disappointing. At check-in, we paid for a massage and were told the spa would contact us to schedule it, but nobody ever reached out. At check-out, when we asked for a refund since the service was never provided, the staff told us they could not refund it. Instead, they said it will be transferred to a future stay and that we would receive confirmation by email, as the spa manager was not available at the time. Unfortunately, no email or confirmation was ever sent. This lack of follow-up and accountability left us very dissatisfied, despite the hotel’s otherwise good facilities.

Kazuhiro K., Sep 30, 2025

Everything was stressful even though we spend little time in the hotel. - It takes long time to check-in. - The room amenities were not properly prepared. (E.g., No slippers nor toothbrushes, etc.) - We booked a family room, but it was two separated rooms, and we were charged additional taxes when we checked-out. The explanation from the front desk was insufficient and insincere.

Mr I. K., Sep 30, 2025

very good hotel, breakfast could be better. my partner could not come down for breakfast and staff refused point blank to take up anything upstairs despite the fact we paid for breakfast for both of us.

Kulsum P., Sep 30, 2025

Very disappointed never again.. room service was very poor . I rang 4 times for bottle of water but no body turn up. Very bad housekeeping service not happy at all.😕

M. I. M., Sep 30, 2025

I have stayed here the second time this year an the night shift manager was completely hopeless for the second time (Mr Damian if it was not for Mr Mustafa who changed everything i would have never come back ,Big Thank u Mr Mustafa manager on duty