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Welcome to
4.3
4,621 reviews
Mohsen, Apr 27, 2024
Harry B., Apr 27, 2024
The location was perfect. The staff was extremely helpful and welcoming(calling for taxi, answering questions about the area). The hotel was very clean and modern. Would definitely use this hotel for future stays.
Smc, Apr 26, 2024
While the room was nice, the service was sub-par. We arrived from overseas in the morning knowing that our room would not be ready at 9:30 AM. We checked in and were told that we would be contacted when the room was ready. Here is what happened...we left and came back at 1PM and the room was not ready. We sat in the lobby, watching other people check in and go straight to their room! We were told that they could not change our room, which is fine BUT, they should have notified housekeeping and had our room cleaned earlier! We continued to watch people arrive and go to their rooms immediately for two hours! Our room was not ready until 3PM...
Heléna D. M., Apr 22, 2024
Stayed one night before our tour began. Was overcharged--twice their customary rate. And it didn't even include breakfast!! To make matters worse, housekeeping never showed up and cleaned our room the first day. The hotel insisted that I had put out a sign saying I didn't want the room cleaned, which is absolutely NOT true. I've noticed from reading other reviews for this hotel on Tripadvisor that we are not the only guests that the hotel has pulled this with. Also noticed that the curtains in our room were stained. Would never recommend this hotel
Nakshatra S., Apr 22, 2024
Entire team at Swisshotel made us feel very homely which is very rare in swiss, even kept our luggage in cloak room. 10/10 experience, breakfast can have a few more veg options.
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