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4.4
48,177 reviews
Suheil P., May 13, 2024
We had an amazing stay at Swissotel Al Maqam. We had booked 2 rooms for 6 adults and 2 kids. We had requested beforehand an extra cot in both the rooms and the hotel management was prompt to ensure the beds were provided before our arrival. They also agreed to our request to provide an adjacent room for comfort. Despite being a large property, their service was prompt and fast. The location is the big plus point of this property and it did not disappoint. I have read about elevators in Clock Tower being slow but I had no problems with the elevators of the property. The food court and supermarket was easily accessible and the Haram was a 3-4 minute walk. Would definitely be my preferred hotel to stay for my visit to Mecca.
Intan A., May 13, 2024
Everything is perfect except may be waiting time at receiptionist can be improved. Others are perfect and the housekeeping is so warm and friendly. Thank you for making my stay comfortable during my umrah.
Aida, May 12, 2024
Best hotel with best service and cuisine
Unknown, May 12, 2024
The reservations team needs to very clear at the tjme of booking that Haram view will only be provided on availability. We were promised an auto and upgrade to Haram view. On check in there was no availability, it took 1 hour to get a room and we missed maghrib prayer in Haram.
Unknown, May 11, 2024
Wish they could allow earlier check in. The lifts are a maze, too. Other than that, it was a very pleasant stay. Would come again!
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